What is a Purchase Confirmation Record?
A Purchase Confirmation Record is a structured record created before payment. It preserves what the guest reviewed, accepted, and confirmed during the booking process.
FAQ
Questions short-term rental operators ask before adding a confirmation record.
Onfinga creates pre-payment confirmation records. It does not process payments, manage chargebacks, or decide disputes.
Built for direct-booking workflows.
PURCHASE CONFIRMATION RECORDS
Purchase Confirmation Records
What does a Purchase Confirmation Record capture?
A Purchase Confirmation Record can preserve booking details, pricing shown to the guest, policies presented, guest confirmation, timestamp information, and evidence integrity details.
Is a Purchase Confirmation Record the same as a booking confirmation?
No. A booking confirmation shows that a booking was completed. A Purchase Confirmation Record preserves what the guest saw, accepted, and confirmed before payment.
CHARGEBACKS AND DISPUTES
Chargebacks and disputes
Can a guest still file a chargeback?
Yes. A guest can still file a chargeback through their bank. Onfinga preserves confirmation evidence before payment so the operator has a clearer record if a dispute happens later.
Does Onfinga handle chargebacks?
No. Onfinga is not a chargeback management service. Onfinga creates a record of what the guest reviewed, accepted, and confirmed before payment.
Does Onfinga decide disputes?
No. Dispute outcomes are decided by the relevant bank, payment processor, card network, platform, or other review process. Onfinga only preserves the pre-payment confirmation record.
Does a Purchase Confirmation Record guarantee that I will win a dispute?
No. Dispute outcomes depend on the facts of each case and the rules of the relevant bank, payment processor, card network, platform, or review process. A Purchase Confirmation Record gives the operator structured confirmation evidence to include in their records.
SHORT-TERM RENTAL OPERATORS
Short-term rental operators
Why is Onfinga focused on short-term rentals?
Short-term rental bookings are high-value, policy-heavy, and often involve cancellation terms, refund rules, house rules, fees, and guest expectations. When something is disputed later, operators often need to reconstruct what the guest saw and accepted. Onfinga preserves that confirmation moment before payment.
Do I need to leave Airbnb, Vrbo, or another platform?
No. Onfinga is designed primarily for direct-booking workflows. It does not require operators to leave existing platforms.
Does Onfinga replace my property management system?
No. Onfinga is intended to complement existing booking systems by adding a pre-payment confirmation record before payment.
Does Onfinga replace my payment processor?
No. Payment processing remains unchanged. Onfinga creates the confirmation record before payment.
IMPLEMENTATION
Implementation
Where does Onfinga fit in the booking flow?
Onfinga fits before payment. The guest reviews the booking details and confirms what they have seen, accepted, and agreed to before continuing to payment.
Do guests need to create an Onfinga account?
No. The goal is to preserve guest confirmation without adding unnecessary friction to the booking process.
Is Onfinga for direct bookings?
Yes. Onfinga is currently focused on direct-booking workflows for short-term rental operators.
PRICING AND PILOT
Pricing and pilot
Why is pricing based on Purchase Confirmation Records?
Pricing is based on usage because each completed confirmation creates a record. Operators with more booking volume create more records.
What counts as a Purchase Confirmation Record?
A Purchase Confirmation Record is created when a guest completes the confirmation step and a record is generated.
Can I cancel the pilot?
Yes. Founding Pilot participants can cancel at any time.
Preserve the record before it is needed.
Create a clear record of what the guest saw, accepted, and confirmed before payment.