Guest Reviewed Booking
Can you prove the guest reviewed the booking before payment?
Have the evidence before the chargeback. Have the evidence before the chargeback.
Capture guest confirmation before payment.
The Problem
Most short-term rental companies can prove payment. Few can prove guest confirmation.
Chargebacks are expensive to fight.
STR operators typically spend 2–5 hours gathering emails, messages, policies, and booking records for every dispute.
Most evidence is assembled after the chargeback begins.
Can you prove:
Stay Provided
Can you prove the stay was provided as booked?
Guest Stayed or Benefited
Can you prove the guest stayed or benefited from the booking?
Transaction Was Legitimate
Can you prove the transaction was legitimate?
Disputing a chargeback typically requires 2–5 hours of evidence collection.
Emails. Messages. Policies. Booking records.
Onfinga creates a Purchase Confirmation Record before the dispute begins.
The Missing Record
Most short-term rental companies can prove a booking was paid for.
Few can prove what the guest confirmed before payment.
Instead, many rely on emails, DMs, screenshots, invoices, and order records to reconstruct what happened after a dispute begins.
The problem is that these records are often created after the transaction or assembled after the fact.
Preserve the moment the guest confirms the booking.
The Solution
Purchase Confirmation Record
Preserve what the guest reviewed, accepted, and confirmed before payment.
Create a Purchase Confirmation Record before payment. Preserve the guest’s confirmation moment instead of relying on scattered emails, DMs, screenshots, invoices, or booking records later.
Most evidence is assembled after a dispute. A Purchase Confirmation Record exists before it begins.
Purchase Confirmation Record
Recorded
Record ID
PCR-2025-000184
Merchant
Oceanview Vacation Rentals
Guest Reference
Guest #B4721
Booking
3-Night Stay
Amount
$1,240.00
Confirmation Timestamp
2025-09-21 14:03:12 UTC
Confirmation Evidence
- Booking details reviewed
- Total amount acknowledged ($1,240)
- Cancellation policy accepted
- Refund policy acknowledged
- Booking confirmed before payment
Confirmation Hash
A8F7-4C92-BF18-73D1
Record Created
September 21, 2025
Evidence Status
Preserved
Evidence Status
Confirmation captured before payment
Record available for dispute retrieval
How it works
How Onfinga fits into the booking flow.
Add a short confirmation step before payment and create a Purchase Confirmation Record without replacing your existing payment flow.
Guest reviews booking
The guest reviews the stay, amount, dates, policies, and key booking details.
Guest confirms booking details
The guest actively confirms what they saw, accepted, and agreed to.
PCR is created
Onfinga creates a Purchase Confirmation Record before payment.
Payment proceeds normally
The booking continues through the existing checkout and payment flow.
The payment flow stays familiar. The evidence is preserved before it is needed.
Who it’s for
Built for short-term rental companies that bear chargeback risk.
Onfinga is designed for vacation rental operators, property managers, and direct-booking businesses that need proof of what the guest confirmed before payment.
Vacation Rental Operators
Capture guest confirmation before direct-booking payments.
Property Managers
Preserve booking confirmation evidence across multiple properties.
Direct-Booking Merchants
Create structured confirmation records before disputes arise.
If you take payment directly, you need evidence directly.